Return & Shipping Policy
Return Policy for Nubianna Beauty
At Nubianna Beauty we strive to provide our customers with high-quality beauty products. We understand that there may be instances where you receive a damaged or broken item. Please read our return policy carefully before making a purchase:
1. Returns for Damaged or Broken Items:
- We accept returns only for products that are damaged or broken upon arrival.
- To initiate a return, please contact our customer service team on our instagram page @nubiannabauty for the fastest response within [7 days] of receiving the product.
- Provide clear photos of the damaged or broken item, along with your order number, in your communication with our customer service team.
2. Returns Process:
- Once your return is approved, we will provide you with instructions on how to return the damaged or broken item.
- Please package the item securely to prevent further damage during transit.
3. Refund or Replacement:
- Upon receiving the returned item, we will inspect it to verify the damage.
- If the damage is confirmed, you may choose either a refund for the purchase amount or a replacement item.
- Refunds will be processed within [7 days] to the original payment method.
4. Non-Returnable Items:
- Due to the nature of our beauty products, we do not accept returns for reasons other than damage or breakage.
5. Contact Us:
- If you have any questions about our return policy or need assistance, please contact our customer service team on our Instagram @nubiannabeauty.
Note:
- Please carefully review your order before confirming your purchase.
- We are unable to accept returns for reasons other than damage or breakage.
Thank you for choosing Nubianna! We appreciate your understanding and cooperation.